Q: What items can be checked out?
A: Anything in our "circulating collection" can be checked out. This includes, but is not limited to, books, DVDs, CDs, audiobooks, video games, software, tablets, mobile hotspots, ukuleles and bicycles.
Q: What items cannot be checked out?
A: The following items can only be used in the Library: research materials (unless permission is given by a Librarian), magazines, newspapers, and materials in the Winter Park History Center's collection. Because the Winter Park History Center's hours vary, please contact the Library's Archivist at 407-623-3300, ext. 106 to make an appointment.
Q: How long can I keep the items I check out?
A: Checkout periods vary depending on the type of material.
Books, Audiobooks and CDs
DVDs, Video games, and Software
Downloadable eBooks and Downloadable Audiobooks
1, 2 or 3 weeks – you select the checkout period when you download the item
Tablets and Mobile Hotspots
During autumn and winter: available from opening until 4:00 P.M.
During spring and summer: available from opening until 1 hour before closing
Q: Is there a limit to the number of items I can check out?
A: You may check out a maximum of 99 items, including up to twenty DVDs and five video games or pieces of software. Additionally, full-service card holders may check out up to twenty OverDrive eBooks or eAudiobooks.
Q: Can items be renewed? How? How many times?
A: Most physical items can be renewed up to four times (some exclusions apply). Renewal periods are for the same period of time as the original checkout (e.g., a book checked out originally for three weeks will renew for three weeks). Items can be renewed by visiting the Checkout Desk, by calling the Library at 407-623-3300, ext. 2 or by logging into your account via the Library's website. Downloadable eBooks and audiobooks cannot be renewed, but if no one is waiting for them, they can be immediately checked out and downloaded again via OverDrive.
Q: How can I reserve items to check out?
A: Full-service card holders may place an item on reserve if the item is checked out, waiting for another patron, on order or otherwise unavailable. Requests can be made by phone or in person by contacting the Checkout Desk (407-623-3300, ext. 2) or online through the Library’s website. You may place up to ten items on reserve at a time (some exclusions apply).When your reserve comes in for you, you will be notified according to your account preferences.
You will have three days* from the time an item becomes available to pick up a reserved item.
*You will be charged $1.00 per item that is not picked up or cancelled in three days.
*Certain items will only be held for one day. Please speak to a staff member for more information.
Q: How do I cancel or suspend a reserve/hold?
A: You may cancel or suspend your reserves and holds in person or by phone by contacting the Checkout Desk (407-623-3300, ext. 2) or online through the Library’s website.
Canceling an available hold
If an item is waiting for you on hold at the Library, you have three days* to cancel or pick up that hold in order to avoid incurring a $1.00 fine. Canceling a hold permanently removes your name from the waiting list for that item; however, you can place another reserve on that item at any time. *You have one day to cancel or pick up certain holds. Please speak to a staff member for more information.
Canceling a reserve
Canceling a reserve permanently removes your name from the waiting list for that item; however, you can place another reserve on that item at any time.
Suspending a reserve
Suspending a reserve keeps your name on the reserve list and moves your name up the list normally. If your name reaches the top of the list before your “Suspend until” date, your name will be kept at the top of the list, and the item will be made available to the next person on reserve. You may only suspend items that are not yet available to you.
Q: What if the Library doesn't have a book that I want?
A: If you are a full-service card holder and you would like a book that the Library does not own and it is less than a year old, you can fill out a “Suggest a Title” form in the Library or from our website, and we will consider it for purchase. If the book’s publication date is over a year old, ask a Librarian about borrowing the book through our InterLibrary Loan service.