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Library Frequently Asked Questions

TOPICS
General Library Information
Library Cards
Using Library Technology
Borrowing Materials from the Library
Fines & Fees
Finding Things in the Library
Miscellaneous

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General Library Information
What are the Library's hours?
Where is the Library located? How do I get there?
Are you closed on X holiday?
Are there any other times the Library is closed during the year?

Library Cards

How do I get a library card at the Winter Park Public Library?
Why does my mailing address say "Winter Park" but the Library says I don't live "in the city?"
How do I know if I have a "Full-service card?"

How is my personal information protected?

Using Library Technology

How can I get access to the Library's computers?
What features, operating system and software are the Library computers equipped with?
Does the Library offer printing, copying, scanning and faxing?
Is there a time limit for computer use?
Does the Library have wireless Internet (WiFi) service?
Does the Library offer assistance using the computers or software?

Borrowing Materials from the Library
What items can be checked out?
What items cannot be checked out?

How long can I keep the items I check out?
Is there a limit to the number of items I can check out?
Can items be renewed? How? How many times?
How can I reserve items to check out?
How do I cancel or suspend a reserve/hold?
What if the Library doesn't have a book that I want?

Fines and Fees
When do I have to start paying fines on late items?
How much are the fines?
What happens if I lose an item?
What happens if I damage an item?
Why is there an $8.00 processing fee?
What do I do if I think the Library has made a mistake in saying that I didn't return something?
I received a letter saying that if I don't pay a fine, I'll get sent to a collection agency. What do I do now?

I received a letter from a collection agency regarding my Library account. Will this negatively impact my credit?

Finding Things in the Library
How do I locate a specific item in the Library?
Which resources, materials and departments are found on each floor?
Where are the meeting rooms located?

Miscellaneous

Can I rent or reserve a room in the Library for a meeting?
How can I get a boat decal for the Winter Park Chain of Lakes?
Can I register to vote at the Library?
Is the Library a polling location?
 

General Library Information

Q: What are the Library's hours?
A:
The Library's hours are listed below:

Monday – Thursday

9:00 A.M. – 9:00 P.M.

Friday & Saturday

9:00 A.M. – 5:00 P.M.

Sunday

1:00 P.M. – 5:00 P.M.

 

Please note: In order to ensure a timely closure, all patron computers and printers will shut down 15 minutes before closing.


Q: Where is the Library located? How do I get there?
A:
The Library's address is 460 E. New England Avenue; Winter Park, FL 32789.

Driving Directions from I-4:
From I-4 and Fairbanks Avenue (exit 87), head east on Fairbanks for 2.4 miles. You will pass US 17-92 (Orlando Avenue) and Park Avenue. Take a left at Chase Avenue which is the second traffic light after Park Avenue and then take an immediate left turn onto New England Avenue. The Library is the three-story brick building on the left.

Driving directions from SR 436 (Semoran Blvd.):

From SR 436 and Aloma Avenue (SR 426), head west on Aloma for 2.6 miles. After passing Lakemont and Phelps Avenues, you will encounter a series of curves in the road.  Take a right at the first traffic light following these curves (Chase Avenue), and then take an immediate left turn onto New England Avenue. The Library is the three-story brick building on the left.


Q: Are you closed on X holiday?
A:
The Library is closed on the following holidays:
New Year's Day - January 1
Martin Luther King, Jr. Day - the third Monday in January
Easter Sunday - date varies
Memorial Day - the last Monday in May
Independence Day - July 4
Labor Day - the first Monday in September
Thanksgiving Day - the fourth Thursday in November
The day after Thanksgiving - the fourth Friday in November
Christmas Eve - December 24
Christmas Day - December 25

Other closings that may be made at the discretion of the director:
Halloween - October 31, early evening close
The day before Thanksgiving  - the fourth Wednesday in November, early evening close
New Year's Eve  - December 31, early evening close

Q: Are there any other times the Library is closed during the year?
A: On rare occasions the Library is closed for fundraisers, staff development days, extended holidays, severe weather, power outages, or other circumstances as determined by the Board of Trustees. We always attempt to give as much warning as possible in these situations. For more information, please watch for signage in the building, posts on our social media sites, or listen for messages on the Library's automated answering system at 407-623-3300.

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Library Cards

Q: How do I get a library card at the Winter Park Public Library?
A: We have several library card options. Which card you get depends on where you live and what Library services you need to be able to use.

Full-Service Cards

Winter Park Resident Card
People who live or own property within the city limits of Winter Park are entitled to a free Winter Park Resident card.

  • To sign up, you will need to bring a valid, government-issued photo ID and at least one proof of your current address.
     
  • You may use your photo ID as proof of address if it lists your current residential address. Other valid proofs of address examples include a lease, utility bill, pay check stub, cable or cell phone bill, or checkbook. Additionally, if you own property in the city, staff may use the Orange County Property Appraiser's website to provide proof of your address.
     
  • If you provide one proof of address, you will initially have a three item limit on your account until your address is verified.

Children from birth to 17 years are also encouraged to sign up for a library card, but both the child and his or her parent/legal guardian must be in attendance to receive the card. The parent or guardian must provide their own photo ID and proof of address.

Please note: If your mailing address lists "Winter Park" as your city, it does NOT necessarily mean that you live within the city limits of Winter Park. You can call the Library at 407-623-3300, ext. 135, to verify whether your address is within the official city limits.

Non-resident Card
Those who are not eligible for a Resident card but who wish to access all of the Library's services and materials can purchase a Non-resident card. This is a family card and is good for everyone in your household to use. Cards may be purchased for $75.00 for six months or $125.00 for one year.

  • To sign up, you will need to bring a valid, government-issued photo ID and at least one proof of your current address.
     
  • You may use your photo ID as proof of address if it lists your current residential address. Other valid proofs of address examples include a lease, utility bill, pay check stub, cable or cell phone bill, or checkbook. Additionally, if you own your home, staff may use your county's property appraiser's website to provide proof of your address.
     
  • If you provide one proof of address, you will initially have a three item limit on your account until your address is verified.

City of Winter Park Employee Card
All employees of the City of Winter Park are entitled to a free, one year Full-service card.

  • To sign up, you will need to bring a valid, government-issued photo ID, at least one proof of your current address and proof of your employment with the city.

  • You may use your photo ID as proof of address if it lists your current residential address. Other valid proofs of address examples include a lease, utility bill, pay check stub, cable or cell phone bill, or checkbook. Additionally, if you own your home, staff may use your county’s property appraiser’s website to provide proof of your address.

  • Proofs of employment include a city ID badge, official work uniform or Library staff may contact the city’s human resource department to confirm.

  • If you provide one proof of address, you will initially have a three item limit on your account until your address is verified.

Reciprocal Cards

Reciprocal Card for Maitland Public Library and Orange County Public Library Patrons
A reciprocal agreement between the Maitland Public Library (MPL), the Orange County Public Library System (OCLS), and the Winter Park Public Library (WPPL) allows MPL and OCLS patrons who live in Orange County to get a free WPPL card.

  • To sign up, you need a valid MPL or OCLS library card and owe less than $10.00 in fines from your home library.

  • You must present your MPL or OCLS library card, a valid government-issued photo ID and at least one proof of your address.

  • You may use your photo ID as proof of address if it lists your current residential address. Other valid proofs of address examples include a lease, utility bill, pay check stub, cable or cell phone bill, or checkbook. Additionally, if you own your own home, staff may use the Orange County Property Appraiser’s website to provide proof of your address.

  • If you provide one proof of address, you will initially have a three item limit on your account until your address is verified.

 Please note: This card does not give the user access to material reserves or holds, InterLibrary Loan services, downloadable materials, eBooks, Full-service computer use, or homebound services. Reciprocal card holders should use their home library for these services.

Rollins College Reciprocal Card
A reciprocal agreement between Rollins College and the Winter Park Public Library allows Rollins students, faculty and staff to check out library materials using a valid Rollins student, faculty or staff R-Card.

To sign up, Rollins students, faculty, and staff should bring a valid R-Card and have no more than $5.00 in fines at Olin Library.

Please note: This card does not give the user access to material reserves or holds, InterLibrary Loan services, downloadable materials, eBooks, Full-service computer use, or homebound services.


Q: Why does my mailing address say "Winter Park" but the Library says I don't live "in the city?"
A:
The U.S. Postal Service does not necessarily use the legal city boundaries to decide which city your mailing address will include, but the Winter Park Public Library must strictly follow the legal boundaries of the City of Winter Park to determine what addresses are eligible for resident library cards. This means it's possible that an individual's mailing address reads "Winter Park" but because that person doesn't live in the city limits and pay property taxes to the City of Winter Park, he or she would not be eligible for a free resident card. If you have questions about whether your address is within the official city limits, you can call the Library at 407-623-3300, ext. 2

Q: How do I know if I have a "Full-service card?"
A:
The simplest way to determine which type of card you have is to look at the color of your card. If you have a white or tan card, you have a Full-service card. If you have a green or brown card, or if you use a Rollins R-Card to check out, you have a Reciprocal card. If you've misplaced your card or have additional questions, contact the Library at 407-623-3300 ext. 2.

Q: How is my personal information protected?
A:
The Winter Park Public Library is committed to protecting the privacy of our patrons’ personal information, as well as information regarding their individual use of the Library and its services. For more information, visit our detailed Privacy Policy page.

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  Using Library Technology

Q: How can I get access to the Library's computers?
A:
In order to use the Full-service Library computers, you must have Full-service Library card or purchase a 60 minute technology pass. Due to our borrowing agreements with the Maitland Public Library, Orange County Library System and Rollins College, Reciprocal cardholders do not have free computer access. If you are a Reciprocal cardholder, contact your home library to ask about using their computers or purchase a 60 minute technology pass. Our technology pass may be purchased for $5.00. All 60 minutes must be used on the day purchased, and up to two passes may be purchased per day.

Additionally, for those simply looking to type, process or print a text document, the Library has a free computer that non-cardholders can use. The computer is located near the Reference Desk on the first floor. It is outfitted with Microsoft Word, and documents can be opened, edited and saved on a flash drive.

Please note: All visitors, regardless of cardholder status, can still use the Library's catalog terminals.

Q: What features, operating system and software are the Library computers equipped with?
A:
The computers are all loaded with Windows 7 and include the following software: Microsoft Office 2013 (Word, Excel and PowerPoint), Adobe Reader, Internet Explorer, and the Library catalog. The computer stations are all connected to a printer with black and white and color printing capabilities. 

Q: Does the Library offer printing, copying, scanning and faxing?
A:
The Library offers printing, copying and scanning; however, we do not offer faxing services at this time.

The printer can be found on the first floor near the Reference Desk. Full-service card holders may use the Library's computers to print; all patrons may print wirelessly from their laptops. Prints may be made on letter (8.5"x11") or legal (8.5"x14") sized paper. Black and white prints are 15 cents per page and color prints are 50 cents per page, regardless of page size.

The copier, which also acts as a scanner, is located on the third floor near the Administrative Offices. Copies and scans are only available in black and white. Copies are 15 cents per page. To use the scanner, users must provide an email address to which the scanner may send the scanned files. Additionally, while use of the scanner is free, patrons must provide a coin to activate the machine which can be returned at the end of use. Scanning instructions are located on the copy machine.

Q: Is there a time limit for computer use?
A: Yes. Patrons are allowed a maximum of two hours of computer use per day, regardless of card type.


Q: Does the Library have wireless Internet (WiFi) service?
A:
Yes. The Library offers free, unlimited wireless internet use. No password, library card or sign up is required. For more information, visit our WPPL Wireless page.

Q: Does the Library offer assistance using the computers or software?
A:
The Library staff is happy to assist you with logging on to computers and helping you access and learn about Library-provided databases and online services. For additional computer or software training, ask a Reference Librarian about upcoming technology classes being offered at the Library.

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Borrowing Materials from the Library


Q: What items can be checked out?
A:
Anything in our "circulating collection" can be checked out. This includes, but is not limited to, books (excluding Reference books), DVDs, CDs, audiobooks, video games, software, tablet computers, computer keyboards and bicycles.

Q: What items cannot be checked out?
A: The following items can only be used in the Library: reference materials (unless permission is given by a Reference Librarian), magazines, newspapers and materials in the Winter Park History & Archives collection. Because Winter Park History & Archives hours vary, please contact the Library's Archivist at 407-623-3300, ext. 106 to make an appointment.

Q: How long can I keep the items I check out?
A: Checkout periods vary depending on the type of material.

Books, Audiobooks and CDs

3 weeks

DVDs, Video games and Software

1 week

Downloadable eBooks and Downloadable Audiobooks

1, 2 or 3 weeks – you select the checkout period when you download the item

Tablets

2 hours or 1 week

Computer keyboards

3 weeks

Bicycles

During autumn and winter: available from opening until 4:00 P.M.

During spring and summer: available from opening until 1 hour before closing

Q: Is there a limit to the number of items I can check out?
A:
Established patrons may check out a maximum of 99 items, including up to ten DVDs and three video games or pieces of software. Additionally, Full-service card holders may check out up to four downloadable items from the OverDrive service.

New patrons (with the exception of Rollins Reciprocal cardholders) who have only provided one proof of address when signing up for their card will temporarily have a limit of 3 items until they bring back a confirmation postcard which will be mailed by the Library to their mailing address. For Full-service card holders, access to the OverDrive service will also be withheld until the postcard is returned.

Q: Can items be renewed? How? How many times?
A: A physical item can be renewed up to four times unless another patron has placed a reserve on the item. Renewal periods are for the same period of time as the original checkout (e.g., a book checked out originally for three weeks will renew for three weeks). Items can be renewed by visiting the Checkout Desk, by calling the Library at 407-623-3300, ext. 2 or by logging in to your account. Downloadable eBooks and audiobooks cannot be renewed, but if no one is waiting for them, they can be immediately checked out and downloaded again via the OverDrive service.

Q: How can I reserve items to check out?
A: Full-service card holders may place an item on reserve if the item is checked out, waiting for another patron, on order or otherwise unavailable. Requests can be made by phone or in person by contacting the Checkout Desk (407-623-3300, ext. 2) or online through the Library’s website. You may place up to ten items on reserve at a time.

  • To reserve through the website, use the catalog search tool to find the item you are looking for. When the search results come up, click on the appropriate item.

  • On the item’s main catalog page, you will see a gray box to the right of the page that says “Request Item.” After clicking this button, you may be asked to enter the barcode from your library card.

  • You will then be directed to the Request Confirmation page. Simply click the request button to complete the item reservation.

When your reserve comes in for you, you will be notified by either phone or email depending on which you have requested. You will have three days from the time an item becomes available to pick up a reserved item. You will be charged $1.00 per item that is not picked up or cancelled in three days.

 

Note: Each copy of an item has a link directly next to it reading “Request Copy.” This is a copy-specific reserve request and should only be used in instances in which a title is divided into volumes.

Q: How do I cancel or suspend a reserve/hold?
A: You may cancel or suspend your reserves and holds in person or by phone by contacting the Checkout Desk (407-623-3300, ext. 2) or online through the Library’s website.

To cancel or suspend through the website, visit our main page and access your account using the “Click here to login to your account” button in the upper-right corner of the screen. Enter the barcode number from the back of your library card and click “Login.” From the Account Overview screen, click “Hold Requests.”

 

Canceling an available hold

If an item is waiting for you on hold at the Library, you have three days to cancel or pick up that hold in order to avoid incurring a $1.00 fine. Canceling a hold permanently removes your name from the waiting list for that item; however, you can place another reserve on that item at any time.

  • From the “Hold Requests” screen on your account, find your hold items under “Requested items ready for pick up.”

  • Select the item you wish to cancel by clicking the check box next to it.

  • To complete the cancellation, click the gray “Cancel Request” button above the list.

Canceling a reserve

Canceling a reserve permanently removes your name from the waiting list for that item; however, you can place another reserve on that item at any time.

  • From the “Hold Requests” screen on your account, find your reserve items under “Requested items not yet available.”

  • Select the item you wish to cancel by clicking the check box next to it.

  • To complete the cancellation, click the gray “Cancel Request” button at the top of the “Requested items not available” list.

Suspending a reserve

Suspending a reserve keeps your name on the reserve list and moves your name up the list normally. If your name reaches the top of the list before your “Suspend until” date, your name will be kept at the top of the list, and the item will be made available to the next person on reserve. You may only suspend items that are not yet available to you.

  • From the “Hold Requests” screen on your account, find your reserve items under “Requested items not yet available.”

  • Select the item you wish to suspend by clicking the check box next to it.

  • Using the “Suspend until” drop-down boxes, select the date after which you would like the item to be available to you.

  • Complete the process by clicking the “Change Status” button.

  • To cancel a reserve suspension, simply select the item by clicking the check box next to the item, and click the “Change Status” button.


Q: What if the Library doesn't have a book that I want?
A:
If you are a Full-service card holder and you would like a book that the Library does not own and it is less than a year old, you can fill out a “Suggest a Title” form in the Library or complete our online form, and we will consider it for purchase. If the book’s publication date is over a year old, ask a Reference Librarian about borrowing the book through our InterLibrary Loan service.

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Fines and Fees

Q: When do I have to start paying fines on late items?
A: If your items are one day late, the Library will waive the fine for that one day. We call this your "day of grace."


Q: How much are the fines?
A: Fine amounts vary depending on the type of material. Please see the chart below for additional information:

Adult/Young Adult Books, Audiobooks and CDs

25 cents per item/day

Children’s Books, Audiobooks and CDs

10 cents per item/day

DVDs, Video games and Software

$1.00 per item/day

Tablet computers

$5.00/day

Computer keyboards

25 cents/day

Bicycles

$1.00/hour

Expired holds

$1.00 (non-accruing fine)


Q: What happens if I lose an item?
A:
First of all, keep looking! You have a maximum of four renewal periods as long as the item isn't on hold for another patron. Continue renewing the item on time to avoid late fees and use your maximum number of renewals to give you as much time as possible to search for the misplaced item. If you are sure an item is lost (or that it is damaged to the extent that it will have to be replaced), you will need to pay the replacement cost of the item plus an $8.00 processing fee. In some cases, you may be allowed to provide the Library with an identical copy of the lost item, but this transaction must be approved before you replace the item. You will also remain responsible for paying the processing fee.

Q: What happens if I damage an item?
A:
Bring the item to the Library. For materials with extensive damage, a staff member can immediately allow you to pay the replacement cost of the item plus an $8.00 processing fee. However, if the first staff member you speak with is unable to determine whether the item should be replaced, it will be sent to our Technical Services Department. If the department verifies that the item is a loss, a note will be placed on your account, and you will be assessed the cost of the item plus the $8.00 processing fee. In some cases, you may be allowed to provide the Library with an identical copy of the lost item, but this transaction must be approved before you replace the item. You will also remain responsible for paying the processing fee.

Q: Why is there an $8.00 processing fee?
A:
The $8.00 processing fee is assessed to help cover the cost of replacing the security chips, cases, covers and labels for damaged items, as well as the staff time required to reprocess items into the collection.

Q: What do I do if I think the Library has made a mistake in saying that I didn't return something?
A:
We know this is a frustrating situation for you. We want to work with you to resolve the situation, so please call the Library right away so that staff can check the shelves for the item(s) in question.  While it is true that the Library sometimes makes mistakes when checking in items, the vast majority of patrons who initially believe that they have returned an item find the item at home, work or in their car. To give yourself the most amount of time to look, please continue renewing the item on time to avoid fines. Look for the item anywhere it could possibly be such as under the seats of any vehicles in the family, under furniture and cushions, on your bookcases or in your CD/DVD players. You should also call any other libraries you use and check that the item wasn't accidentally returned to the wrong library. Once you reach your maximum number of renewals and/or you have looked in every possible location at home, work, etc., we will place the item on a "claim returned" status. That means that once a week for four weeks, a staff member will search the shelves looking for the item. After 30 days of searching, if the item has not been found, the Library will change it to a "lost" status and your account will be charged for the replacement cost of the item plus an $8.00 processing fee.

Q: I received a letter saying that if I don't pay a fine, I'll get sent to a collection agency. What do I do now?
A:
Call or visit the Library as soon as possible to begin resolving the matter. You can also e-mail the Circulation Supervisor, Bonnie Wright, at bwright@wppl.org or the Head of Circulation, Melissa Schneider, at mschneider@wppl.org. If you do not resolve the matter within the time frame specified in your letter and you are sent to our collection agency, your account will be assessed a $10.00 or $20.00 collections fee (the fee is determined by the amount of outstanding charges on your account). The collections fee is in addition to the fines, fees, replacement costs, etc. that originally caused the issue and cannot be waived under any circumstances.


Q: I received a letter from a collection agency regarding my Library account. Will this negatively impact my credit?

A:
We completely understand your concern, but you should know that there is a big difference between being referred to a collection agency and having a report filed against your credit. If you take care of the issue immediately, there won't be any impact on your credit. There are quite a number of steps (and more than three months of time) between your account being sent to our collection agency and a report being filed against your credit. You will have plenty of opportunities to take action before your credit is negatively affected.

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Finding Things in the Library


Q: How do I locate a specific item in the Library?
A:
The Winter Park Public Library features an electronic catalog to assist you with your searches of the Library collections. You may access the catalog through computers located on each floor of the Library that are set up for this purpose. If you need help searching for an author, title or subject, please ask a staff member to assist you. Our Reference Librarians are available in person or by phone (407-623-3300 ext. 3) during all regular Library hours to assist you.

Q: Which resources, materials, and departments are found on each floor?
A:
 

First Floor:

  • Checkout Desk
  • Info Desk
  • Reference Department
  • New fiction books
  • New non-fiction books
  • New DVDs
  • Audiobook collection
  • Large Print collection
  • Reference book collection
  • Rack of StartingPoints publications for fast Reference assistance
  • Full-service computers
  • Periodicals
  • New Leaf Bookstore
  • Winter Park History & Archives
  • Beverly's Cafe
  • Community Room

Second Floor:

  • Music collection
  • Adult fiction collection (Mysteries are shelved separately on the third floor)
  • DVD collection
  • Second Floor Conference Room
  • Adult Literacy Room
  • Youth Services - Children's collection and Storytime Room
  • Young Adult Department

Third Floor:

  • Administrative Offices
  • Library Programming Office
  • Community Relations Office
  • Development Office
  • Mystery collection
  • Non-fiction collection
  • Third floor Meeting Room (Melanson Room)
  • Quiet Study Room (with Full-service computers)
  • Group Study Room


Q: Where are the meeting rooms located?
A:
The Community Room is located on the first floor of the Library. The main entrance is immediately to the left when you enter via the Lyman entrance doors. The Second Floor Conference Room is on the second floor behind the DVD collection. The Third Floor Meeting Room (Melanson Room) is on the third floor near the restrooms at the top of the stairwell.

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Miscellaneous

Q: Can I rent or reserve a room in the Library for a meeting?
A:
Large and small meeting rooms equipped with audiovisual support are available for rent, offering community groups a pleasant environment for meetings. Contact the the Administrative Office Assistant at 407-623-3278 for rental prices, availability and reservations. For more information on pricing and amenities, you may also visit the Meeting Room Rentals page.

Q: How can I get a boat decal for the Winter Park Chain of Lakes?
A:
The Library sells boat decals that allow access to the Winter Park Chain of Lakes at our first floor Info Desk during any of our our regular operating hours. You will need to bring your current boat registration and know the horsepower of the engine on your boat. For more about rules regarding boating on the Winter Park Chain of Lakes, visit the Winter Park Police Department's Lake Patrol website.

Q: Can I register to vote at the Library?
A:
Yes. English and Spanish language Florida Voter Registration Applications are available at both the first floor Checkout Desk and Info Desk.


Q: Is the Library a polling location?
A:
The Library is frequently used as an Early Voting location by the Orange County Supervisor of Elections. However, the Library is not a regular polling location, meaning that you will never come to the Library on Election Day to vote. Check your voter registration card for your voting precinct information. A Reference Librarian can help you look up your Election Day voting location; call 407-623-3300, ext. 3 for assistance.

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Winter Park Public Library -- 460 E. New England Ave.-- Winter Park, FL 32789 -- (407) 623-3300.